Privacy Policy

PLEASE READ CAREFULLY THE FOLLOWING PRIVACY POLICY FOR INFORMATION REGARDING THE WAYS YOUR PERSONAL INFORMATION MAY BE PROCESSED. WHEN YOU USE THE WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO BE BOUND BY THIS PRIVACY POLICY.

I. Introduction

WhoCalledCheck.com ("we," "us" or "our") takes your privacy seriously. This Privacy Policy ("Privacy Policy") explains our data protection policy and describes the types of information we may process when you access and/or use this website and our lookup services (the "Website").

When we refer to personal data (or personal information) we mean any information of any kind relating to a natural person who can be identified, directly or indirectly, in particular by reference to such data.

This Privacy Policy (except for the U.S. Multistate Privacy Notice Annex below) applies to both active users of the Website and to any other persons who visit the Website regardless of where they are located (collectively, "Users"). The U.S. Multistate Privacy Notice included in the Annex supplementary applies to users who are residents of U.S. states where comprehensive state privacy laws have been enacted.

II. Information We Process

There are several categories of information that may be processed when you access and/or use the Website.

Information that you voluntarily provide to us

• Search Query Data: To provide our reverse lookup services, we collect and process the phone numbers you input into our search tools.
• Support and Communication: If you contact our support team or submit feedback, we collect your name, email address, and the content of your message to respond to your inquiry.

Information Generated via the Service (Search Reports)

When you run a search, the Website generates a Report containing information aggregated from third-party sources and carrier signal registries.

• Nature of Data: This information is derived exclusively from publicly available sources (such as public web pages and threat directories) and commercial carrier data indicators.
• No Ownership: We do not create this data; we act as a lookup utility that aggregates existing public indicators and signaling data for your convenience.
• No Resale: We provide this information solely for your personal use within the Website. We do not sell these generated reports or user profiles to third parties for marketing or data brokering purposes.

Information related to Transactions

• Payment Data: We do not collect or store credit card numbers. All payments are processed by our third-party merchant of record (e.g., Paddle). We receive only transaction metadata, such as transaction status, purchase history, and non-sensitive payment tokens, to validate your access.

Information that is processed automatically

• Device Details: When you access our Website, details about your device are processed (device type, operating system version, browser type, screen size) to adapt the Website and detect suspicious activity.
• Connection & Location Data: IP address, network type, language settings, and general location (country/city) associated with your IP address are automatically processed.
• Cookies and Tracking Technologies: We use cookies and web beacons to operate the Website effectively and analyze usage (e.g., keeping track of search states, understanding feature popularity). Third-party analytics tools like Google Analytics and Amplitude help analyze traffic.
• Log File Information: Systems automatically record log data, including access times, pages visited, and button clicks.

III. The Purposes of Processing Your Data

We use the information we collect for specific business and commercial purposes:

• (a) To Provide the Service and Generate Search Reports: We use your input to perform the reverse lookup searches you request, query our data sources, and display the resulting reports. (Legal Basis: Performance of Contract).
• (b) To Manage Payments and Subscriptions: To verify transactions via our merchant of record and grant access to premium reports. (Legal Basis: Performance of Contract / Legal Obligation).
• (c) To Communicate with You: To respond to support queries, send transaction receipts, and policy updates. (Legal Basis: Performance of Contract / Legitimate Interest).
• (d) To Improve, Test, and Monitor Effectiveness: To analyze user behavior, optimize site speed, and resolve technical issues. (Legal Basis: Consent where required / Legitimate Interest).
• (e) To Provide Marketing and Advertising: To measure marketing campaigns and display relevant offers. You have the right to opt-out of sharing or selling trackers by updating your preferences. (Legal Basis: Consent / Legitimate Interest / Right to Opt-Out).
• (f) To Prevent Fraud, Abuse, and Ensure Security: To detect scraping, bot attacks, account sharing, or illegal uses of the search engine. (Legal Basis: Legitimate Interest).

IV. Sharing of Your Information

We do not sell your personal identifiers (such as your email or search logs) to third parties for marketing purposes. To operate, we share data with:

• Infrastructure and Analytics Providers: Payment processors (e.g., Paddle/Stripe), analytics systems (e.g., Google Analytics, Amplitude), and hosting providers (e.g., Cloudflare, AWS) to deliver stable and secure site infrastructure.
• Search and Data Partners: To retrieve signaling intelligence, carrier details, and spam logs, we transmit query identifiers to data registries. They process this purely to return the requested threat indicators.
• Legal Disclosures: We may share data to comply with legal processes (subpoenas), protect our users, investigate fraud, or in connection with business mergers/transfers.

V. International Data Transfers

WhoCalledCheck.com operates globally. Data processed automatically or shared with data partners may be transferred across borders, including to the United States. By using the Website, you acknowledge and agree that your data may be processed in countries where data protection standards may differ from those in your jurisdiction. We implement safeguards to protect your information, such as encryption during transfer and vetting of service providers.

VI. Data Retention

We retain information only as long as necessary:

• Search Logs and Reports: We store query histories associated with report locks for access validation. Users can request suppression or deletion of search history at any time.
• Transaction Data: Payment histories and transaction records are retained for statutory accounting/tax periods (typically 5 to 7 years).
• Support and Logs: Communication logs are deleted after resolution, and network log files are rotated regularly.

VII. User Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• The Right to Access (Know): Request a copy of the data we hold.
• The Right to Rectification (Correct): Request corrections to inaccurate information.
• The Right to Deletion (Erasure): Request permanent deletion of your records.
• The Right to Object/Restrict: Object to automated indexing or data processing.
• Right to Data Portability: Obtain a structured copy of your details.

To exercise these rights, or to request the suppression of a phone number from our search indices, please visit our Remove My Data (Opt-Out) portal or contact us at support@whocalledcheck.com.

VIII. How to Opt Out

For detailed choices regarding cookies, please review our Cookie Policy.

You can manage preferences using our cookie banner, opt-out of Google Analytics via browser add-ons, or configure browser settings to block cookies. Disabling essential cookies may impact core functionalities of our site.

IX. Security

We use industry-standard encryption, SSL protocols, and access control policies to secure your inputs and payment tokens. However, no data transmission over the Internet can be guaranteed as 100% secure.

X. Children's Privacy

Our Website is not intended for individuals under 18. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, contact us immediately, and we will purge the record from our databases.

XI. Changes to the Privacy Policy

We update this Privacy Policy periodically. We will post any updates here with an updated revision date.

XII. How to Contact Us

For questions regarding this policy, please reach out to us at support@whocalledcheck.com.